Refund Policy

1. General Refund Position

Creatyvot currently does not provide refunds for subscription charges except where required by applicable law or expressly agreed in writing by Creatyvot. Subscription fees are charged for access to the CRM platform, infrastructure, storage, backups, security, monitoring, support availability, and connected WhatsApp/CRM processing.

After WhatsApp is connected to Creatyvot, our systems may continuously receive, process, store, index, secure, and back up messages, delivery statuses, webhook events, CRM changes, logs, and operational records, even if your team is not actively using the dashboard. These ongoing infrastructure and storage costs are part of why subscription charges are not refundable for unused time or non-use.

2. Non-Refundable Subscription Scenarios

Subscription charges are not refundable because of external or customer-controlled scenarios, including:

• Meta business verification delay, rejection, pause, or under-review status;
• Meta app review, template review, phone number review, or permission review delay or rejection;
• WhatsApp Business Account restrictions, quality rating changes, messaging limits, or account suspension;
• campaign failure, low delivery, rejected templates, invalid numbers, customer opt-outs, or Meta enforcement;
• third-party CRM, ecommerce, n8n, webhook, API, AI provider, payment, or automation failures;
• customer inactivity, non-use, incorrect setup, missed reconnection, expired tokens, or internal team issues;
• customer decision to stop using the platform before the end of the billing period.

3. Meta and Third-Party Charges

Meta template message pricing, conversation charges, campaign message charges, taxes, billing thresholds, payment failures, credits, and refunds are handled by Meta under Meta's own pricing and payment rules. Creatyvot does not manage, store, or control the card details or payment methods you provide directly to Meta for WhatsApp Business Platform messaging payments.

Charges from third-party apps, CRMs, ecommerce platforms, AI providers, payment processors, automation tools, n8n flows, hosting providers, or webhook services are controlled by those third parties. Creatyvot is not responsible for refunding external charges billed by third-party services.

4. Add-Ons, Extra Users, and One-Time Setup Fees

Paid add-ons, additional users or agents, higher limits, extra seats, chatbot add-ons, automation add-ons, integration add-ons, and similar subscription upgrades are billed according to the plan, invoice, order form, or checkout page shown at purchase.

One-time setup fees for business automation, n8n flow setup, CRM or ecommerce automation, chatbot configuration, campaign setup, integration mapping, migration help, or custom workflow setup are non-refundable once work has started, resources have been allocated, or the service has been delivered, unless Creatyvot expressly agrees otherwise in writing.

5. Billing Errors

If you believe you were charged incorrectly because of a clear billing error by Creatyvot, contact us as soon as possible with your account email, invoice number, transaction reference, billing date, and a description of the issue. If we confirm a billing error, we may correct the invoice, issue a credit, or process a refund for the incorrect amount.

6. Payment Processor Timing

If a refund is approved, processing time depends on the payment processor, bank, card network, UPI provider, wallet provider, or billing platform. Processing fees, taxes, currency conversion fees, gateway fees, bank charges, and government charges may be non-refundable where permitted by law.

7. Cancellation Is Not a Refund

Cancelling a subscription stops future renewals, subject to the applicable billing terms, but does not automatically refund the current billing period. Access may continue until the end of the paid period unless the account is suspended or terminated for another reason.

For details about cancellation, renewal, inactive accounts, and reactivation, please read our Cancellation Policy.

8. How to Contact Us

For refund, billing, or subscription questions, contact [email protected]. Please include your account email, invoice number, payment reference, and a short explanation of the issue.